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Remove One Star

Remove One Star vs Minc Law: flagging or a lawyer?

Minc Law is a law firm that handles online defamation. We are not a law firm and we do not give legal advice. This page explains when a Trustpilot problem belongs with a lawyer, when it belongs with Trustpilot's flagging tool, and what each route can and cannot do. We remove the Trustpilot reviews that break its rules, and you pay per removal.

Updated

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At a glanceChecked September 20, 2026
Best for
Remove One Star: Trustpilot and Google removal for direct-to-consumer health brandsMinc Law: Defamation and anonymous attackers, through legal process
Trustpilot coverage
Remove One Star: Dedicated page, guides and toolsMinc Law: Legal article
Published price
Remove One Star: $475 to $600 per confirmed removal, by pack sizeMinc Law: Not published. Paid consultation first
Payment terms
Remove One Star: Billed after the proof report. Nothing up frontMinc Law: Law firm engagement

From each company’s public pages. Sources and detail are below.

Short answer

Use Trustpilot's flagging process when a review breaks Trustpilot's rules: another person's details, advertising, a different business, a reviewer who was not eligible, or harmful content. Use a defamation lawyer when a review states something false as fact, the harm is serious, and flagging has failed or the attacker is anonymous. Minc Law is a law firm that does the second job. Remove One Star does the first and is not a law firm. Some cases need both.

Key facts

All facts about Minc Law were taken from its public website on September 20, 2026. Nothing on this page is legal advice.

Remove One Star and Minc Law, side by side

Compared onRemove One StarMinc Law
What it isA Trustpilot review removal service. Not a law firmA law firm focused on online defamation and harassment, based in Cleveland, Ohio
Main toolTrustpilot's flagging tool, inside your business accountLegal process: letters, retraction requests, subpoenas, lawsuits, court orders
Works onReviews that break Trustpilot's published guidelinesStatements that may be defamatory or otherwise unlawful
Who decidesTrustpilotThe reviewer, after a letter, or a court
Cost shown$475 to $600 per confirmed removal, by pack sizeNo prices on the page we read. A paid consultation comes first
Best forPersonal information, advertising, wrong business, ineligible reviewers, harmful contentFalse statements of fact with serious harm. Anonymous campaigns. Cases Trustpilot has declined

What the legal route can do

Minc Law's article on removing a false Trustpilot review, by founder Aaron Minc and updated in November 2025, lists the options. Two of them are open to any business: replying to the review, and reporting it to Trustpilot. The rest need a lawyer:

  • a cease and desist letter to the reviewer
  • a formal retraction request
  • a "John Doe" lawsuit to identify an anonymous reviewer through a subpoena
  • a defamation lawsuit seeking removal, an injunction and damages

The article also explains a limit that surprises many founders. You generally cannot sue Trustpilot for hosting the review. Section 230 says a platform is not treated as the publisher of what its users write. Legal action has to be aimed at the person who wrote the review.

What the legal route cannot do

It cannot make an honest negative review go away. Defamation needs a false statement of fact. "Their support is terrible" is an opinion. Trustpilot draws the same line: its defamation sub-reason covers false statements that cause significant financial loss, and it says opinions are not statements of fact.

It is not quick or cheap compared with flagging. A lawsuit involves filing fees, time and an uncertain result.

It can create risk when done badly. The FTC's Consumer Review Rule makes it a violation to use an unfounded or groundless legal threat to prevent a review or get one removed. The Consumer Review Fairness Act bans contract terms that bar or penalize honest reviews. A real defamation lawyer works inside those limits. A threatening email from your own team may not.

Our guide on whether you can sue over a bad review goes through defamation, Section 230 and what a letter can lawfully say.

How to decide

SituationRoute
The review names a staff member with contact detailsFlagging: personal information
The review advertises another sellerFlagging: advertising or promotional
The review describes a product you never soldFlagging: about a different business
The reviewer is an employee, a competitor or describes someone else's experienceFlagging: not based on a genuine experience
The review says something false as fact, such as "they sold me counterfeit medication", and you can prove it is falseFlag it under defamation first. If Trustpilot keeps it and the harm is serious, speak to a defamation lawyer
An anonymous person or group is posting false claims across several sitesA lawyer, because only a court process can identify them
The review is harsh but true, or is an opinionNeither. Reply in public and fix the cause

We do not take a fee for pointing a case to a lawyer, and we have no referral arrangement with Minc Law or any other firm.

What you get from Remove One Star

Most 1-star reviews on a health brand's Trustpilot profile are not legal problems. They are either real complaints, which stay, or rule breaches, which can be flagged. Our free audit sorts them. If a review looks like a legal matter, we say so and we do not flag it as something it is not.

Read more about the legal limits in our guide to the FTC Consumer Review Rule, and about the flagging categories on the main Trustpilot review removal page. For price context, see what removal costs, which includes the range Erase.com's guide gives for legal action.

We checked every fact against Minc Law's own site

We read Minc Law's Trustpilot article, its consumer review removal page and its "getting started" page on September 20, 2026, and quoted them as written. If something here is out of date, tell us and we will correct it.

Frequently asked questions

Generally not. Section 230 of the Communications Decency Act says a platform is not treated as the publisher of content written by its users. Minc Law's own article says legal action must target the individual reviewer. Source: 47 U.S.C. § 230. This is general information, not legal advice.

When the review states something false as fact and the damage is serious. It also has to be a case where the platform has refused to act, or where you need to find out who is behind an anonymous campaign. A lawyer can assess defamation, send a letter that has real grounds, and go to court. We cannot do any of that.

A letter with no real legal basis can. The FTC's Consumer Review Rule makes it a violation to use an unfounded or groundless legal threat to get a review removed. That is a reason to use a qualified defamation lawyer and not a template. Source: 16 CFR Part 465.

No. The Consumer Review Fairness Act makes contract terms that bar or penalize honest reviews illegal. Source: FTC guidance on the Consumer Review Fairness Act.

Primary sources used on this page

  1. 47 U.S. Code § 230: Protection for private blocking and screening of offensive material. Legal Information Institute, Cornell Law SchoolLast verified
  2. For which reasons can businesses flag service reviews?. Trustpilot Help CenterLast verified
  3. 16 CFR Part 465: Rule on the Use of Consumer Reviews and Testimonials. Electronic Code of Federal RegulationsLast verified
  4. Consumer Review Fairness Act: What Businesses Need to Know. Federal Trade CommissionLast verified
  5. How to flag service reviews from your business account. Trustpilot Help CenterLast verified

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Each of these breaks the platform's own rules or the FTC's Consumer Review Rule. A vendor that does them puts your profile at risk, not theirs.

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    Banned by Trustpilot, by Google and by the FTC's review rule.

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    Pressure on reviewers breaks the platforms' rules.

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    Named in the FTC's case against a GLP-1 telehealth company.

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    Trustpilot lists bulk flagging as misuse.

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    Trustpilot lists repeat flagging as misuse.

Each line rests on a published rule. See the rules behind this list, with sources.

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The audit is free and asks for no payment details. After that you pay per removed review, and nothing up front. The price is $600 per confirmed removal in a 20-removal pack, $525 in a 50-removal pack and $475 in a 100-removal pack. The free audit sets the pack, and a pack is a ceiling: if fewer reviews come down, you pay for fewer. See the three packs and the public price ranges for review removal.

Yes. We report reviews that break the platform's own rules, through the platform's own tool: Trustpilot's flagging tool or Google's report tool. The FTC's review rule bans threats, intimidation and fake reviews. Asking a platform to apply its own rules is not one of the acts section 465.7 lists, and we do none of the others. Our guide sorts every removal method by what the law allows.

Careless flagging can. Trustpilot treats bulk flagging, repeat flagging and flagging only negative reviews as misuse, and the penalty lands on your profile. So we flag by rule, across star ratings, on a schedule measured in weeks per pack and never the whole profile in one batch, and we do not retry decided cases. Your flagging record is public for 12 months, and we plan for that from the first flag.

Our flagging schedule runs about 1 week for a 20-removal pack, about 2 weeks for 50 and 3 to 4 weeks for 100. Trustpilot does not publish a decision time, and reviewers get 3 days to answer each request, so we do not put a date on each decision. You get a proof report every week.

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