Free Google review audit
We read your public Google reviews against Google's own rules and tell you, free, which of them break those rules. Each one comes back with the rule, Google's wording and the evidence a report needs. We flag; Google decides.
What the audit checks
Every review in the file is checked against the 12 Google rule categories below. Each links to our page on that rule, with Google’s own wording and a link to its source.
| Rule | What it covers |
|---|---|
| Spam and fake content | Google's fake engagement policy covers content not based on a real experience, paid reviews, and content posted from multiple accounts by one person. |
| Conflict of interest | Google removes content based on a conflict of interest. |
| Off-topic | Google asks for content based on an experience at a specific location, and does not allow general, political or social commentary or personal rants. |
| Personal information | Google bars posting another person's personal information without consent, such as a full name or last name, their face in a photo or video, and financial, medical or identification details. |
| Offensive content | Google removes specific threats of harm, doxxing, hate speech, attacks on individuals or groups, and profanity or obscenity used to offend or to emphasize criticism. |
| Advertising and solicitation | Google bars promotional or commercial content in reviews, and bars email addresses, phone numbers, social media links and links to other websites. |
| Restricted content | Google bars calls to action and offers for the sale of regulated goods, including regulated pharmaceuticals and health and medical devices. |
| Impersonation | Google bars content that seeks to impersonate any person, group or organization, and content that pretends to be a verified authoritative source. |
| Dangerous content | Google bars content that facilitates or encourages serious physical harm to health, safety, property, animals or the environment, and instructional content for making dangerous items. |
| Illegal content | Google's content policies apply worldwide. |
| Sexually explicit content | Google does not allow sexually explicit content, and its harassment policy covers unwanted sexualization of a person, including claims about a person's sexual activities. |
| Terrorist content | Google Maps prohibits terrorist content, including content that incites violence, promotes terrorist acts or celebrates terrorist attacks. |
What you get back
A short PDF report, by email. The first page counts your reviews. It shows how many are 1 or 2 stars and how many point at each rule. It also shows how many are worth flagging, how many need a human look and how many are likely to stay. Then come up to 25 reviews worth flagging, strongest first. Each is quoted exactly, with the rule it may break, Google’s wording and link, the words that matched, and the evidence a report would need. Every page says the same thing at the foot: this is a rule-based review, not a prediction, and Google makes every decision.
What we cannot do
- We flag; Google decides. The audit names the rule a review may break. It cannot say what Google will do, and nobody can make Google remove a review.
- No fake reviews. We never write, buy or post reviews, good or bad. See the FTC review rule and removal.
- No review gating. We never help you ask only happy customers for reviews. See review gating.
The rules behind each line: Google's review policies, rule by rule and Why Google keeps most 1-star reviews.
Request your free Google audit
Four fields. We find your public Google page from your website and reply by email with the report.
Reviews on Trustpilot too? Ask for the free trustpilot review audit.
Questions
Yes, the audit is free. We remove 1-star reviews from Trustpilot and Google. You only pay for the ones that come down. From $475 per removed review. 100% risk-free. No removal, no charge. No contracts. The platform, Trustpilot or Google, decides each removal, so we cannot promise that a given review comes down. You never pay for one that stays up.
You cannot delete a Google review, and neither can any service. A business reports it from its Business Profile, and Google removes it only if it breaks Google's content policies. Google says that takes several days. Real complaints stay online. We find the reviews that break a policy, report each with its evidence, and bill per removal.
Paste your reviews into the bulk review checker, one per line or as CSV, and pick Trustpilot or Google. It checks each one for signals such as promo codes, phone numbers or "never used them", names the rule each may break, and shows the words that matched. The platform decides every report.
Remove One Star charges $475 to $600 per confirmed removal, with nothing paid up front. The price per removal falls with the pack size: $600 in a 20-removal pack, $525 in a 50, $475 in a 100. A review that stays online is not billed.
Yes, when the review breaks Trustpilot's guidelines and you ask Trustpilot to remove it through its flagging tool. The FTC's guidance says its review rule does not stop a business from asking a platform to remove a review. What the rule bans is suppression: groundless legal threats, intimidation and knowingly false accusations. Paying or pressuring a reviewer to delete a review breaks Trustpilot's rules.
Our tools and the free audit share one rule check, a transparent heuristic. How the rule check works explains what it looks for and what it cannot know.