Trustpilot review removal: frequently asked questions

A review that breaks the platform's own rules: one of Trustpilot's five flagging reasons, or one of Google's content policies. The breach has to show in the review's own words or in facts you can state. The audit lists each one with its rule. See Trustpilot's flagging reasons and Google's policies. All questions on what the service does, what it costs and how the work runs.

Yes, but only when a review breaks Trustpilot's guidelines. Trustpilot lists five reasons a business can flag a review: harmful or illegal content, personal information, advertising, not based on a genuine experience, and about a different business. See Trustpilot's list of flagging reasons. A review that is negative but follows the rules stays online. All questions on flagging, removal, timing and misuse rules on trustpilot.

Yes, but only when a review breaks Google's content policies. Google says you can report any review, but only those that violate its policies are eligible for removal. The policies cover fake engagement, conflicts of interest, off-topic content, personal information, harassment, offensive content and advertising. Source: Report inappropriate reviews. All questions on reporting, removing and appealing google reviews.

Only the ones that break Trustpilot's guidelines. Trustpilot gives five reasons to flag a review, and a negative opinion is not one of them. See Trustpilot's flagging reasons. On most telehealth profiles the largest group of 1-star reviews is real billing, shipping and support complaints, which stay online. All questions on telehealth, glp-1, hormone, hair loss and supplement brands.

Yes. Switch the platform to Google at the top. The questions then follow Google's content policies: offensive content, personal information, advertising, restricted content, off-topic, conflict of interest, fake engagement and the legal route. Each result links to our page on that policy. All questions on the free tools, the extension, the api and the research.

Trustpilot charges nothing to flag a review. We charge $600 per confirmed removal in a 20-removal pack, $525 in a 50-removal pack and $475 in a 100-removal pack. Most established firms do not publish a price and quote per case. Erase.com's cost guide gives industry ranges of $500 to $2,000 for budget services and $2,000 to $5,000 or more for reputation firms.

Only reviews that break Trustpilot's guidelines. Complaints about warm shipments, dose changes, price changes and refunds are genuine experiences and stay online. Reviews that advertise another seller, name staff, target the wrong company or come from people who were not eligible can qualify. See Trustpilot's flagging reasons.

Only reviews that break Trustpilot's guidelines. Auto-ship, refund and taste complaints are genuine experiences and stay online. Promo-code spam, reviews aimed at another company, reviews from competitors or employees, and harmful content can qualify. See Trustpilot's flagging reasons.

No. The patient can share their own information. That does not give the provider permission to confirm or add to it in public. The HHS settlement in 2023 involved replies to reviews that patients had posted themselves. Source: HHS announcement. This is general information, not legal advice. All questions on replies, templates, invitations and getting more reviews.

Reporting a review that breaks a platform's rules is legal. What is not: fake reviews, paying reviewers to delete, and threats or false accusations used to get reviews removed. The FTC's rule covers the firms that do this work as well as their clients. Sources: 16 CFR Part 465 and the FTC's questions and answers. All questions on fake reviews, competitors, review bombing and scams.