Review rules cheat sheets: one page each, free PDF
Three free PDFs, one printed page each: Trustpilot's review rules, Google's review rules, and how to reply to a 1-star review as a health brand. Every rule carries a line from the platform's own page, the link and the date we last checked it.
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Is there a one-page summary of Trustpilot's and Google's review rules?
Yes. These three free cheat sheets fit on one printed page each: Trustpilot's review rules, Google's review rules, and how to reply to a 1-star review as a health brand. Every rule carries a line from the platform's own page, its source link and the date we last checked it. Download, print and share them freely.
Trustpilot review rules, one page
All eight Trustpilot rules: what each covers, a line from Trustpilot's page, the source and the date we checked it.
Download the PDF: Trustpilot review rules, one page1 page, 39 KBCite or share: “Trustpilot review rules, one page”, Remove One Star, https://www.removeonestar.com/cheat-sheets/trustpilot-review-rules.pdf. Free to print, share and hand out, unchanged.
Google review rules, one page
All twelve Google content policy categories that apply to reviews, each with a line from Google's page, the source and the date.
Download the PDF: Google review rules, one page1 page, 43 KBCite or share: “Google review rules, one page”, Remove One Star, https://www.removeonestar.com/cheat-sheets/google-review-rules.pdf. Free to print, share and hand out, unchanged.
How to reply to a 1-star review as a health brand, one page
What never goes in a public reply, what always does, two replies that confirm nothing, and when to hand a review up the line.
Cite or share: “How to reply to a 1-star review as a health brand, one page”, Remove One Star, https://www.removeonestar.com/cheat-sheets/reply-to-a-1-star-review-health-brand.pdf. Free to print, share and hand out, unchanged.
How the sheets are made
The rules come from the same module as our bulk review checker and the developer tools: each rule’s wording, a quote copied word for word from the platform’s page, and the date it was checked. When a rule changes, the sheet is reprinted.
The reply sheet uses the templates from our review response generator, in the form that confirms nothing about who the writer is. More templates, as text and Word files, are in the template pack.
Each sheet is a summary. Trustpilot and Google decide every report, and each rule’s full page on this site has the detail and the limits.
Three free cheat sheets, one printed page each: Trustpilot's review rules, Google's review rules, and how to reply to a 1-star review as a health brand. Every rule carries a line from the platform's own page, the link and the date we last checked it.
Primary sources used on this page
- OCR agreement with a provider that disclosed patient information in response to negative online reviews. U.S. Department of Health and Human ServicesLast verified
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