# Remove One Star > Remove One Star removes Trustpilot and Google reviews that break the platform's own rules, for telehealth, GLP-1, hair loss, ED, TRT, HRT and supplement brands. Remove One Star only acts on reviews that break the review platform's own published rules. It does not promise that any review will be removed. Pages that describe Trustpilot policy, Google policy or FTC rules link to the primary source. Contact: team@removeonestar.com. Written and reviewed by James Tumbucon, Founder. ## Research - [DTC Health Trustpilot Report 2026](https://www.removeonestar.com/research/dtc-health-trustpilot-report-2026): Remove One Star read the public Trustpilot profiles of 127 US health brands on September 19, 2026. Across the four online health categories, 404,135 reviews sat on 64 profiles, an estimated 8.6% of them 1-star, and the median 1-star share was 11% on claimed profiles against 69% on unclaimed ones. Aggregates only, no brand named. Free to cite with the collection date and a link. Charts and citation line: https://www.removeonestar.com/research/press ## Free tools - [Does this review qualify?](https://www.removeonestar.com/tools/does-this-review-qualify): checks one review against Trustpilot's flagging reasons or Google's content policies. - [TrustScore calculator](https://www.removeonestar.com/tools/trustscore-calculator): how many 1-star reviews would need to come down to reach a target score, under a plain average, with the formula. - [Removal cost calculator](https://www.removeonestar.com/tools/removal-cost-calculator): the pack that fits a number of reviews, the price per confirmed removal and the most it can cost. - [Bulk review checker](https://www.removeonestar.com/tools/bulk-review-checker): up to 200 reviews checked against Trustpilot's or Google's rules, a transparent keyword heuristic with the matched words shown. - [Review policy matrix](https://www.removeonestar.com/tools/review-policy-matrix): Trustpilot, Google, Yelp and Facebook compared on eight policy questions, a primary source in every cell. - [Review policy change log](https://www.removeonestar.com/resources/policy-changes): dated Trustpilot and Google review policy changes, checked daily, with an [RSS feed](https://www.removeonestar.com/resources/policy-changes/feed.xml). - [Review templates](https://www.removeonestar.com/resources/templates): six free templates, as .txt, .docx or one ZIP. - [All free tools](https://www.removeonestar.com/tools): every tool, grouped by the job. ## For developers and AI assistants - [Developer docs](https://www.removeonestar.com/developers): the same rule checks as a free REST API, an MCP server and an MIT-licensed package, review-rule-check. A keyword heuristic; the platform decides. - [OpenAPI 3.1 spec](https://www.removeonestar.com/api/v1/openapi.json): POST https://www.removeonestar.com/api/v1/check (one review or up to 50) and GET https://www.removeonestar.com/api/v1/rules. Free, no key, rate limited per IP. - [MCP server](https://www.removeonestar.com/api/mcp): Streamable HTTP, no auth, read-only. Tools: check_review, check_reviews, get_rule, list_rules, get_removal_process. - [review-rule-check package docs](https://www.removeonestar.com/developers/review-rule-check): the rules, each with a quote from the platform's page, its source link and the date it was checked. ## Official channels - [YouTube](https://www.youtube.com/@RemoveOneStar): One short film for each of the 20 Trustpilot and Google review rules. - [GitHub](https://github.com/removeonestar/review-rule-check): The source of review-rule-check, MIT-licensed. - [npm](https://www.npmjs.com/package/review-rule-check): The review-rule-check and review-rules-mcp packages. ## Feeds - [RSS 2.0](https://www.removeonestar.com/feed.xml) and [JSON Feed 1.1](https://www.removeonestar.com/feed.json): guides, platform rules, research and the two service pages, newest first, with the full text of each. - [Glossary](https://www.removeonestar.com/glossary): every term on the site, each with an anchor. [Demo video with transcript](https://www.removeonestar.com/demo). ## The offer and what it costs - [Remove One Star home](https://www.removeonestar.com): We remove 1-star Trustpilot and Google reviews that break the platform's rules, for health brands. You pay only for reviews that come down. Free audit. - [Trustpilot review removal](https://www.removeonestar.com/trustpilot-review-removal): Trustpilot review removal for health brands: we remove the 1-star reviews that break Trustpilot's rules, with proof of each. Pay per removal. Free audit. - [Google review removal](https://www.removeonestar.com/google-review-removal): Google review removal service for health brands: we remove Google reviews that break Google's policies, with proof of each. Pay per removal. Free audit. - [Demo video](https://www.removeonestar.com/demo): Watch a 38-second review removal demo with a full transcript: the audit, the proof report, and how an AI answer changes once a 1-star review is gone. - [How it works](https://www.removeonestar.com/how-it-works): How Trustpilot review removal works with us: a free audit, evidence for every flag, a schedule in weeks per pack, and proof of each removal. - [Pricing](https://www.removeonestar.com/pricing): Trustpilot and Google review removal pricing: $475 to $600 per confirmed removal, by pack size. Nothing up front, and a review that stays costs nothing. - [How the rule check works](https://www.removeonestar.com/methodology): How our review rule check works: a transparent heuristic, every signal it looks for, what its three verdicts mean, what it cannot know, and its sources. - [What removal costs](https://www.removeonestar.com/cost): Online reputation management cost against review removal cost: monthly retainers of $500 to $15,000 or more, against $475 to $600 per confirmed removal. - [Contact and free audit](https://www.removeonestar.com/contact): Send your Trustpilot or Google profile link. You get back the 1-star reviews we can remove, each with the rule it breaks. Pay per removal. Free audit. - [Free Trustpilot audit](https://www.removeonestar.com/free-trustpilot-audit): A free Trustpilot audit of your public reviews: which ones break Trustpilot's own rules, with the rule, its wording and the evidence a flag needs. - [Free Google review audit](https://www.removeonestar.com/free-google-review-audit): A free Google review audit of your public reviews: which ones break Google's own policies, with the rule, its wording and the evidence a report needs. - [Sample audit report](https://www.removeonestar.com/free-trustpilot-audit/sample-report): Example report, fictional brand: the full free Trustpilot audit of 120 invented reviews, with every candidate, the rules they may break and a PDF. ## Trustpilot - [What Trustpilot will and will not remove](https://www.removeonestar.com/guides/what-trustpilot-will-and-will-not-remove): Trustpilot removes reviews that break one of five rules and keeps the rest, including harsh and unfair ones. Both lists, in Trustpilot's own wording. - [Flagging categories and success rates](https://www.removeonestar.com/guides/trustpilot-flagging-categories-success-rate): Trustpilot publishes no success rate for flagged reviews. What it does publish, what decides each category's outcome, and how to find your own rate. - [The Trustpilot Consumer Warning](https://www.removeonestar.com/guides/trustpilot-consumer-warning): A Trustpilot Consumer Warning hides your TrustScore, usually for 6 months. What triggers one, how it differs from a Consumer Alert, and how to avoid it. - [Trustpilot](https://www.removeonestar.com/trustpilot): How Trustpilot works for a business, in one place: the guidelines rule by rule, flagging, misuse and Consumer Warnings, fake reviews and TrustScore. - [TrustScore and conversion thresholds](https://www.removeonestar.com/guides/trustpilot-score-conversion-threshold): No study sets one TrustScore that turns on conversions. Research points to 4.0 to 4.7 stars, and Trustpilot's rounding creates steps at 3.8, 4.3 and 4.8. - [Invited vs organic reviews](https://www.removeonestar.com/guides/trustpilot-invited-vs-organic-reviews): Verified, Invited, Redirected and Unprompted: what each Trustpilot review label means, how it is produced, and what it changes for flags and TrustScore. - [When your brand is review-bombed](https://www.removeonestar.com/guides/what-to-do-when-your-brand-is-review-bombed): Review bombing explained: telling an attack from a real failure, what Google, Trustpilot and Yelp publish about sudden waves, and the mistakes to avoid. - [How to spot a review removal scam](https://www.removeonestar.com/guides/how-to-spot-a-review-removal-scam): Ten warning signs of a bad review removal service, the questions that expose them, what a legitimate process looks like, and what to do if you hired one. - [Trustpilot's flagging misuse rules](https://www.removeonestar.com/guides/trustpilot-flagging-misuse-rules): The four flagging patterns Trustpilot calls misuse, how it detects them, the penalties up to a Consumer Warning, and how to flag within the rules. - [How Trustpilot calculates TrustScore](https://www.removeonestar.com/guides/how-trustpilot-calculates-trustscore): TrustScore is not a simple average. Time span, frequency and a built-in set of 7 neutral reviews decide it. What counts, what does not, what moves it. - [Can you delete your Trustpilot profile?](https://www.removeonestar.com/guides/can-you-delete-your-trustpilot-profile): No: Trustpilot does not delete a business profile once it has a review. What deleting your business account really does, and the options that help. - [Trustpilot's review invitation rules](https://www.removeonestar.com/guides/trustpilot-review-invitation-rules): Who you can invite to review you on Trustpilot, the wording that is banned, why incentives and cherry-picking break the rules, and the FTC overlap. - [Trustpilot vs Google reviews for DTC health](https://www.removeonestar.com/guides/trustpilot-vs-google-reviews-for-dtc-health): How Trustpilot and Google reviews differ for online health brands: who can review, what each removes, how reporting works, and where reviews collect. - [Buying Trustpilot reviews](https://www.removeonestar.com/guides/buying-trustpilot-reviews): What happens when you buy Trustpilot reviews: the rules they break, the FTC fake review rule, how they are caught, and legal ways to raise a score. - [Fake Trustpilot reviews](https://www.removeonestar.com/guides/fake-trustpilot-reviews): Trustpilot removed 4.5 million fake reviews in 2024. How it defines and detects fake reviews, how a business reports one, and what proof works. - [Why Trustpilot reviews disappear](https://www.removeonestar.com/guides/why-trustpilot-reviews-disappear): Six reasons a Trustpilot review goes missing, from automated detection to the author deleting it. How to tell which applies and whether it can return. - [GLP-1 cold-chain and dose complaints](https://www.removeonestar.com/guides/glp-1-cold-chain-dose-complaints-trustpilot): Warm shipments and dose changes drive many GLP-1 one-star reviews. Why they stay online, which related reviews can be flagged, and how to reply. - [Discretion complaints and privacy flags](https://www.removeonestar.com/guides/discretion-complaints-privacy-flags): Reviews of ED, TRT, HRT and hair loss brands often expose other people. When Trustpilot's personal information rule applies, and how to reply safely. - [Why did my TrustScore drop](https://www.removeonestar.com/guides/why-did-my-trustscore-drop): Why did my TrustScore drop? How Trustpilot's weighting works, the causes of a sudden fall, and what a business can change and what it cannot. - [Trustpilot guidelines](https://www.removeonestar.com/trustpilot-guidelines): Trustpilot's guidelines on eleven pages, one per rule: the five flagging reasons, who can review, incentives, fake reviews, invitations, misuse, replies. - [How long Trustpilot takes to remove a review](https://www.removeonestar.com/guides/how-long-does-trustpilot-take-to-remove-a-review): How long does Trustpilot take to remove a review? No decision time is published. What is: the 3-day reviewer window, the outcomes, and the appeal limit. - [Harmful or illegal](https://www.removeonestar.com/trustpilot-guidelines/harmful-or-illegal): Trustpilot's harmful or illegal flagging reason: hate speech, terrorism, threats, obscenity and defamation. What it covers, the evidence, our examples. - [Competitor fake reviews](https://www.removeonestar.com/guides/competitor-fake-reviews-trustpilot): Competitor fake reviews on Trustpilot: which rule they break, what proof works, the two limits on a genuine experience flag, and what never to do. - [Personal information](https://www.removeonestar.com/trustpilot-guidelines/personal-information): Trustpilot can remove another person's name, phone number, email or photo from a review. What the rule covers, its two limits, evidence and examples. - [How to get more Trustpilot reviews](https://www.removeonestar.com/guides/how-to-get-more-trustpilot-reviews): How to get more Trustpilot reviews without breaking a rule: who may review you, which invitation methods are allowed, and why gating and incentives fail. - [Advertising or promotional](https://www.removeonestar.com/trustpilot-guidelines/advertising-or-promotional): Trustpilot can remove reviews with promo codes, links, calls to action, scams, spam and medicinal claims. What the rule covers, with evidence and examples. - [Not based on a genuine experience](https://www.removeonestar.com/trustpilot-guidelines/genuine-experience): Trustpilot can remove a review from someone who was not eligible to write it. What counts as an experience, the two blocks on this flag, the evidence. - [About a different business](https://www.removeonestar.com/trustpilot-guidelines/different-business): Trustpilot can remove a review that clearly describes another company, or move one meant for another of your domains. The rule, its limit, the evidence. - [Who can write a review](https://www.removeonestar.com/trustpilot-guidelines/who-can-write-a-review): Trustpilot's eligibility rules: over 18, a recent genuine experience, your own experience, no incentives, no conflicts of interest. What each one means. - [How to respond to a 1-star Trustpilot review](https://www.removeonestar.com/guides/how-to-respond-to-a-one-star-trustpilot-review): How to respond to a 1-star Trustpilot review: what a reply changes, how flagging differs, four templates to copy, and the rule for health brands. - [Incentivized reviews](https://www.removeonestar.com/trustpilot-guidelines/incentivized-reviews): Trustpilot bans incentives for writing or editing reviews: discounts, codes, prize draws, refunds and freebies. What counts, penalties, the FTC overlap. - [Fake reviews](https://www.removeonestar.com/trustpilot-guidelines/fake-reviews): How Trustpilot defines a fake review, how it detects them, what it does to businesses and reviewers, and how the rule ties to the genuine experience flag. - [Review invitations](https://www.removeonestar.com/trustpilot-guidelines/review-invitations): Trustpilot requires review invitations to be fair, neutral and unbiased, with no incentives. What that means, the wording it bans, and the penalties. - [Flagging misuse](https://www.removeonestar.com/trustpilot-guidelines/flagging-misuse): Trustpilot treats four flagging patterns as misuse: compliant negatives, repeat flags, negative-only and bulk flagging. The rule, the ladder, the record. - [Business replies](https://www.removeonestar.com/trustpilot-guidelines/business-replies): Trustpilot lets every business reply to reviews, within limits: no personal information, no threats, no pressure to edit or delete. With examples. - [Is Trustpilot legit?](https://www.removeonestar.com/guides/is-trustpilot-legit): Is Trustpilot legit? Yes, it is a legitimate platform with limits. How reviews arrive, who may write one, what it removes, and what a business can do. - [Trustpilot widget](https://www.removeonestar.com/guides/trustpilot-widget): What a Trustpilot widget is, which TrustBox each plan gets, widget examples by placement, how to add one, and why filtering by star rating is a risk. - [Trustpilot pricing](https://www.removeonestar.com/guides/trustpilot-pricing): Trustpilot pricing in full: the published plan prices, the contract terms behind them, what the free plan includes, and whether paying helps a bad review. - [Trustpilot business account](https://www.removeonestar.com/guides/trustpilot-for-business): What a Trustpilot business account is, what the free plan covers, how flagging and invitations work, what paying changes, and how to reach support. - [Trustpilot alternatives](https://www.removeonestar.com/guides/trustpilot-alternatives): Trustpilot alternatives, set out without a ranking. What REVIEWS.io and Yotpo publish about their plans, where Google fits, and what moving really costs. - [REVIEWS.io vs Trustpilot](https://www.removeonestar.com/guides/reviews-io-vs-trustpilot): Reviews io compared with Trustpilot for a DTC health brand: what REVIEWS.io publishes on price, contracts and review rules, and what stays put. - [Trustpilot API](https://www.removeonestar.com/guides/trustpilot-api): What the Trustpilot API offers: public and private APIs, API keys and OAuth, plan access, rate limits, and why no endpoint removes or flags a review. - [Trustpilot Shopify app](https://www.removeonestar.com/guides/trustpilot-shopify): How the Trustpilot Shopify app sends review invitations and adds widgets, what each plan includes, how to install it, and the rules that still apply. ## Google - [Google reviews](https://www.removeonestar.com/google-reviews): How Google reviews work for a business, in one place: the policies rule by rule, reports and the one appeal, the star rating, and removal as a service. - [How to remove a fake Google review](https://www.removeonestar.com/guides/how-to-remove-a-fake-google-review): Fake Google reviews: how to spot one, how to report a fake Google review, the evidence to gather first, the one appeal, and what Google removes. - [Google review removal appeals](https://www.removeonestar.com/guides/google-review-removal-appeals): How a Google review removal appeal works after Google keeps a review: the three statuses, the one-time appeal, what to put in the form, and what is next. - [Why Google keeps most 1-star reviews](https://www.removeonestar.com/guides/why-google-keeps-most-one-star-reviews): Can you remove bad 1-star reviews from Google? Only the ones that break a policy. Why Google keeps the rest, in its own words, and what works for those. - [Google vs Trustpilot review removal](https://www.removeonestar.com/guides/google-vs-trustpilot-review-removal): Trustpilot vs Google reviews for a business: who can report, first steps, decision times, appeals, scores, penalties and public records, side by side. - [Google review disappeared](https://www.removeonestar.com/guides/google-review-disappeared): Google reviews missing or not showing: the reasons Google gives, where a removed review goes, how long the rating takes to catch up, and what to do. - [Report a conflict of interest review](https://www.removeonestar.com/guides/report-google-review-conflict-of-interest): How to report a Google review conflict of interest: what the policy covers, the exact steps, the evidence that helps, the one appeal, and what never to do. - [How to respond to a 1-star Google review](https://www.removeonestar.com/guides/how-to-respond-to-a-one-star-google-review): How to respond to a 1-star Google review: where your reply appears, what a reply cannot change, four templates to copy, and the rule for health brands. - [How to remove a Google review](https://www.removeonestar.com/guides/how-to-remove-a-google-review): How to remove a Google review: you report it and Google decides. How to delete or take one down, the status list, the one appeal, and what Google won't do. - [Can you delete Google reviews?](https://www.removeonestar.com/guides/can-you-delete-google-reviews): Can you delete Google reviews someone else wrote? No. Who can delete what, what a business can report instead, and the three moves that make it worse. - [Buying Google reviews](https://www.removeonestar.com/guides/buying-google-reviews): Can you buy Google reviews? Sellers exist, but it breaks Google's policy and US law. What Google does to the profile, and what to do if you already did. - [How to report a Google review](https://www.removeonestar.com/guides/how-to-report-a-google-review): How to report a Google review: the exact steps Google documents, how long it takes, which policy to name, the one appeal, and the mistakes that cost you. - [Google review widget](https://www.removeonestar.com/guides/add-google-reviews-to-website): A Google review widget is not something Google gives you. How to add Google reviews to your website within its terms, and what filtering costs. - [Google Business Profile suspended](https://www.removeonestar.com/guides/google-business-profile-suspended): Google Business Profile suspended? What Google publishes about why it happens, how the appeal works, what evidence to attach, and what it never tells you. - [Google Business Profile verification](https://www.removeonestar.com/guides/google-business-profile-verification): Google Business Profile verification, from Google's own pages: the methods, how long each takes, what a failed video means, and what Google never says. - [How to get more Google reviews](https://www.removeonestar.com/guides/how-to-get-more-google-reviews): How to get more Google reviews without breaking a rule: how Google says you may ask, why incentives are banned, and how fast the rating moves. - [Google review management tools](https://www.removeonestar.com/guides/google-review-management-tools): What a Google review management tool really does. Google's own Reviews management tool, what third-party software adds, and why no tool removes a review. - [Google review policies](https://www.removeonestar.com/google-review-guidelines): Google review policy and guidelines on twelve pages, one per rule: fake engagement, conflict of interest, off-topic, personal information, abuse and more. - [Google review link](https://www.removeonestar.com/guides/google-review-link): How to get your Google review link and share it, how a customer writes a Google review for a company, and what you may never offer for a review. - [Spam and fake content](https://www.removeonestar.com/google-review-guidelines/spam-and-fake-content): Google removes reviews that are fake, paid for or posted from many accounts by one person. What the fake engagement policy covers, with examples. - [Google Business Profile support](https://www.removeonestar.com/guides/google-business-profile-support): Google My Business support, now Google Business Profile support, has no published phone number or email. Here are the four routes Google documents. - [Conflict of interest](https://www.removeonestar.com/google-review-guidelines/conflict-of-interest): Google removes reviews from current or former staff, competitors, family and contractors. What the conflict of interest rule covers, with examples. - [Off-topic](https://www.removeonestar.com/google-review-guidelines/off-topic): Google removes reviews that are political or social commentary, personal rants or not about an experience at the place. What off-topic covers. - [Personal information](https://www.removeonestar.com/google-review-guidelines/personal-information): Google's personal information policy removes reviews that post a person's full name, contact details, photo or medical details. The rule and its limits. - [Offensive content](https://www.removeonestar.com/google-review-guidelines/offensive-content): Google's offensive content policies remove reviews with harassment, hate speech, attacks, unsupported claims of crime and profanity used to offend. - [Advertising and solicitation](https://www.removeonestar.com/google-review-guidelines/advertising-and-solicitation): Google removes reviews with promotional content, links, email addresses, phone numbers or social handles. What the advertising rule covers, with examples. - [Restricted content](https://www.removeonestar.com/google-review-guidelines/restricted-content): Google removes reviews with offers, links or contact details for regulated goods such as prescription medicine. What restricted content covers. - [Impersonation](https://www.removeonestar.com/google-review-guidelines/impersonation): Google's impersonation policy removes reviews that pose as a person, a group or an official body. Related rules cover harmful, deceptive health claims. - [Dangerous content](https://www.removeonestar.com/google-review-guidelines/dangerous-content): Google's dangerous content policy removes reviews that encourage serious harm or give directions for dangerous acts. A related rule covers violence. - [Illegal content](https://www.removeonestar.com/google-review-guidelines/illegal-content): Google handles illegal content in reviews through a legal removal form, not the report button. How the route works and when to call a lawyer. - [Birdeye alternatives](https://www.removeonestar.com/guides/birdeye-alternatives): Birdeye alternatives with no ranking: what Reputation.com, NiceJob, REVIEWS.io, Yotpo and Trustpilot publish about price and use, and what no tool can do. - [Google seller ratings](https://www.removeonestar.com/guides/google-seller-ratings): What Google seller ratings are, how a store qualifies, where the stars come from, how they differ from Business Profile reviews, and what you can fix. - [Podium alternatives](https://www.removeonestar.com/guides/podium-alternatives): Podium alternatives for health brands: what NiceJob, Weave, REVIEWS.io, Trustpilot and Yotpo do, what they publish on price, and what no tool can do. - [Sexually explicit content](https://www.removeonestar.com/google-review-guidelines/sexually-explicit-content): Google removes reviews with sexually explicit or adult-themed content, and sexual remarks about a person. What the policies cover and how to report. - [Terrorist content](https://www.removeonestar.com/google-review-guidelines/terrorist-content): Google's terrorist content policy removes reviews that promote terrorist acts, incite violence or come from terrorist groups. How to report one. ## Industries - [DTC health](https://www.removeonestar.com/dtc-health): Trustpilot review removal for direct-to-consumer health brands: telehealth, GLP-1, hair loss, ED, TRT, HRT and supplements, with guides and a 2026 report. - [Telehealth](https://www.removeonestar.com/telehealth): Telehealth review removal: we remove 1-star Trustpilot and Google reviews that break the rules, and keep patient data out. Pay per removal. Free audit. - [GLP-1 weight loss](https://www.removeonestar.com/glp-1-weight-loss): GLP-1 review removal: we remove 1-star Trustpilot and Google reviews that break the rules, for weight loss clinic brands. Pay per removal. Free audit. - [Hair loss, ED, TRT and HRT](https://www.removeonestar.com/hair-loss-ed-trt-hrt): TRT clinic review removal, and for ED, HRT and hair loss brands: we remove rule-breaking 1-star Trustpilot and Google reviews and protect discretion. - [Supplements](https://www.removeonestar.com/supplements): Supplement review removal: we remove 1-star Trustpilot and Google reviews that break the rules, from promo codes to fakes. Pay per removal. Free audit. ## Developers - [Developers](https://www.removeonestar.com/developers): Free developer tools for Trustpilot and Google review rules: a REST API, an MCP server for AI assistants and an MIT npm package. A heuristic, no key. - [review-rule-check docs](https://www.removeonestar.com/developers/review-rule-check): Docs for review-rule-check, an MIT TypeScript package that checks review text against Trustpilot's and Google's published rules. Install, API, CLI, rules. ## Free tools - [Tools](https://www.removeonestar.com/tools): Thirteen free tools for Trustpilot and Google reviews: check reviews in bulk, plan a rating, ask for reviews, draft a reply and learn the rules. - [Tool: does this review qualify?](https://www.removeonestar.com/tools/does-this-review-qualify): Answer a few yes-or-no questions and see which Trustpilot flagging reason or Google review policy may apply to a review, the first step and the source. - [Google rating calculator](https://www.removeonestar.com/tools/google-rating-calculator): Free Google rating calculator: enter your rating, review count and target to see how many 5-star reviews it takes, with the formula Google publishes. - [Google review QR code](https://www.removeonestar.com/tools/google-review-qr-code): Free Google review QR code generator. Make a QR code for Google reviews from your review link, as an SVG, a PNG at three sizes or a printable card. - [Removal cost calculator](https://www.removeonestar.com/tools/removal-cost-calculator): Free review removal cost calculator: pick how many Trustpilot or Google reviews could qualify and see the pack, the price and the most it can cost. - [Review response generator](https://www.removeonestar.com/tools/review-response-generator): A free review response generator for Google and Trustpilot. Pick the platform, rating and topic, and get a draft built from written templates. No AI. - [TrustScore calculator](https://www.removeonestar.com/tools/trustscore-calculator): Free TrustScore calculator: enter your score, review count and target to see how many 1-star reviews would need to come down. The formula is shown. - [Bulk review checker](https://www.removeonestar.com/tools/bulk-review-checker): Free bulk review checker: paste up to 200 Trustpilot or Google reviews and see which may break a rule, the words that matched and the rule page. - [Evidence file builder](https://www.removeonestar.com/tools/evidence-file-builder): Free review evidence file builder: add a review, the rule it breaks and your screenshots, then save a one-page PDF for your records and your report. - [Review self-audit](https://www.removeonestar.com/tools/self-audit): Free review self-audit: drop in your Trustpilot Business export or paste reviews, and get the audit report in your browser. Nothing leaves your device. - [Rating recovery planner](https://www.removeonestar.com/tools/rating-recovery-planner): Free rating recovery planner: see your Trustpilot or Google rating month by month for a year, with and without 1-star removals, as a chart and table. - [Review request kit](https://www.removeonestar.com/tools/review-request-kit): Free review request template kit: an email, an SMS, a printable QR card and a footer snippet, written to stay clear of incentives and review gating. - [Review policy matrix](https://www.removeonestar.com/tools/review-policy-matrix): Free review policy comparison: what Trustpilot, Google, Yelp and Facebook remove, who can report, incentives, gating, appeals, with a source per cell. - [Quiz: can this review be removed?](https://www.removeonestar.com/quiz/can-this-review-be-removed): Can this review be removed? Twelve fictional Trustpilot and Google reviews. Pick removed or stays for each, and see the rule and the reason. - [Review templates](https://www.removeonestar.com/resources/templates): Free review templates for businesses: 1-star reply templates, review request emails, the flag evidence checklist and more, as .txt, .docx or one ZIP. - [Chrome extension](https://www.removeonestar.com/tools/chrome-extension): Free Chrome extension that marks Trustpilot reviews which may break a rule and checks any review text you select. It runs locally and sends nothing. - [Cheat sheets](https://www.removeonestar.com/resources/cheat-sheets): Free one-page PDF cheat sheets: Trustpilot's review rules, Google's review rules, and how to reply to a 1-star review as a health brand, each sourced. ## Policy change log - [Review policy change log](https://www.removeonestar.com/resources/policy-changes): A dated log of Trustpilot and Google review policy changes, each with its source, checked every day since September 2026, with an RSS feed. ## Research - [DTC health Trustpilot report 2026](https://www.removeonestar.com/research/dtc-health-trustpilot-report-2026): Trustpilot data on 127 US health brands, collected Sept 19, 2026: 1-star share, median TrustScore, claimed and unclaimed profiles. Charts and a CSV. - [Online review statistics 2026](https://www.removeonestar.com/research/online-review-statistics-2026): Online review statistics for 2026: 30 figures from Trustpilot, Google, Yelp, buyers and the FTC, each with a primary source and a date. Free CSV. - [Research press page](https://www.removeonestar.com/research/press): For writers: the five charts of the DTC Health Trustpilot Report 2026, the citation line, a two-sentence summary and a contact address. Free to use. ## Glossary and answers - [Direct answers](https://www.removeonestar.com/answers): Short, sourced answers to what founders and AI assistants ask about Trustpilot and Google review removal: how it works, what it costs and what is legal. - [Glossary](https://www.removeonestar.com/glossary): A Trustpilot and Google review glossary: 42 terms in plain words, from TrustScore and Consumer Warning to Business Profile, review gating and DMCA. - [FAQ](https://www.removeonestar.com/faq): Every Trustpilot and Google review removal question answered on this site, by topic: the service and price, each platform, fake reviews, replies and tools. ## Comparisons - [Best review removal services for telehealth](https://www.removeonestar.com/best-review-removal-services-telehealth): Six review removal services compared for telehealth brands, with the criteria we used and a plain disclosure: we run one of the companies on the list. - [DIY flagging vs a service](https://www.removeonestar.com/compare/diy-flagging-vs-a-service): DIY Trustpilot flagging is free and uses the same tool a service uses. When DIY is the right call, where it goes wrong, and what a service adds to it. - [Law firm vs removal service](https://www.removeonestar.com/compare/law-firm-vs-removal-service): A defamation lawyer and a review removal service solve different problems. What each can do about a Trustpilot review, what each costs, how to choose. - [Compare review removal services](https://www.removeonestar.com/compare): Fourteen review removal, reputation and review-software firms compared with us on focus, price and payment terms, from their public pages, with dates. - [vs Reputation Resolutions](https://www.removeonestar.com/compare/reputation-resolutions): Reputation Resolutions vs Remove One Star for Trustpilot review removal: focus, payment terms, published pricing and fit for online health brands. - [vs Erase](https://www.removeonestar.com/compare/erase): Erase.com vs Remove One Star for Trustpilot review removal: focus, payment terms, published pricing and fit for health brands, from public pages. - [vs NetReputation](https://www.removeonestar.com/compare/netreputation): NetReputation vs Remove One Star for Trustpilot review removal: an agency on retainer next to a pay-per-removal specialist for DTC health brands. - [vs Removify](https://www.removeonestar.com/compare/removify): Removify vs Remove One Star: Removify is known for Google review removal on a deposit, and lists no Trustpilot service. We bill after each removal. - [vs Reputation Medics](https://www.removeonestar.com/compare/reputation-medics): Reputation Medics vs Remove One Star: flat published fees paid up front and 100+ industry pages, next to pay-per-removal for DTC health brands. - [vs Guaranteed Removals](https://www.removeonestar.com/compare/guaranteed-removals): Guaranteed Removals vs Remove One Star: a lifetime re-removal promise and pay-after-removal, next to a Trustpilot and Google service for health brands. - [vs RepSpert](https://www.removeonestar.com/compare/repspert): RepSpert vs Remove One Star for Trustpilot review removal: both bill per removed review. What differs is focus, published price and fit for health. - [vs The Reputation.org](https://www.removeonestar.com/compare/thereputation-org): The Reputation.org vs Remove One Star for Trustpilot review removal: pay-on-success across 24 platforms next to a health brand specialist with prices. - [vs ReviewsEraser](https://www.removeonestar.com/compare/reviewseraser): ReviewsEraser vs Remove One Star: a Google-only removal service with 48-hour claims, next to a Trustpilot and Google service that names no deadline. - [vs Minc Law (the law-firm route)](https://www.removeonestar.com/compare/minc-law): Minc Law is a defamation law firm. We are not lawyers. When a Trustpilot review calls for legal action, when it calls for a flag, and how they differ. - [vs WebiMax](https://www.removeonestar.com/compare/webimax): WebiMax vs Remove One Star: a marketing agency with a review removal service and a stated 78% success rate, next to a pay-per-removal specialist. - [vs ReputationDefender](https://www.removeonestar.com/compare/reputation-defender): ReputationDefender reviews, prices and claims, from its own pages. What it publishes, what it charges, and what it says about deleting negative reviews. - [vs Status Labs](https://www.removeonestar.com/compare/status-labs): Status Labs vs Remove One Star: a global reputation agency for corporations and public figures, next to a review removal specialist for health brands. - [vs Reputation.com](https://www.removeonestar.com/compare/reputation-com): Reputation.com vs Remove One Star: reputation software priced per location, next to a Trustpilot and Google review removal service for health brands. - [vs Birdeye](https://www.removeonestar.com/compare/birdeye): Birdeye vs Remove One Star: a multi-location review and marketing platform with quote-based pricing, next to a pay-per-removal review service. - [Reputation Resolutions alternatives](https://www.removeonestar.com/alternatives/reputation-resolutions): Reputation Resolutions alternatives for Trustpilot review removal: who it fits, who it does not, what to compare on, and ten other options with sources. - [Erase.com alternatives](https://www.removeonestar.com/alternatives/erase): Erase.com alternatives for Trustpilot review removal: who Erase fits, who it does not, what to compare on, and ten other options, each with its source. - [NetReputation alternatives](https://www.removeonestar.com/alternatives/netreputation): NetReputation alternatives when the job is Trustpilot review removal: who the agency fits, who it does not, what to compare on, and ten other options. - [Removify alternatives](https://www.removeonestar.com/alternatives/removify): Removify alternatives for Trustpilot review removal: Removify is known for Google reviews and lists no Trustpilot service. What to compare on, and options. - [Reputation Medics alternatives](https://www.removeonestar.com/alternatives/reputation-medics): Reputation Medics alternatives for Trustpilot review removal: who its flat-fee model fits, who it does not, what to compare on, and ten other options. ## Rules and the law - [Why telehealth brands get more 1-star reviews](https://www.removeonestar.com/guides/why-telehealth-brands-get-more-one-star-reviews): A look at 15 telehealth Trustpilot profiles and about 118,000 reviews: why the 1-star share runs high, the six causes, and what actually reduces it. - [The FTC Consumer Review Rule and review removal](https://www.removeonestar.com/guides/ftc-consumer-review-rule-review-removal): What 16 CFR Part 465 bans, what review suppression means, how the NextMed case applied it to Trustpilot, and which review removal methods stay legal. - [FTC and legal](https://www.removeonestar.com/ftc-and-legal): The US rules that touch online reviews, in one place: the FTC's Consumer Review Rule, the Consumer Review Fairness Act, Section 230, defamation and HIPAA. - [HIPAA-safe replies to 1-star reviews](https://www.removeonestar.com/guides/how-to-respond-to-one-star-reviews-hipaa-safe): A reply framework for telehealth and health brands: what never to say in public, four-part replies that disclose nothing, and examples by complaint type. - [How to document a fake review](https://www.removeonestar.com/guides/how-to-document-a-fake-review): What to capture, what evidence fits each Trustpilot flagging reason, a simple case log, and what health brands must keep out of the file. - [Is review removal legal?](https://www.removeonestar.com/guides/is-review-removal-legal): Yes, when you ask a platform to remove a review that breaks its rules. Paying reviewers, threats and gag clauses are not. The US rules, method by method. - [The Consumer Review Fairness Act](https://www.removeonestar.com/guides/consumer-review-fairness-act): The Consumer Review Fairness Act voids contract terms that ban or fine honest customer reviews. What it covers, its exceptions, and who enforces it. - [Can you sue for a bad review?](https://www.removeonestar.com/guides/can-you-sue-for-a-bad-review): When a business can sue over an online review, why the platform is rarely liable, what a legal letter can say, and when flagging is the better route. - [Pharmacy delay reviews in telehealth](https://www.removeonestar.com/guides/telehealth-pharmacy-delay-reviews): Why pharmacy and shipping delays become 1-star telehealth reviews, which of them can be flagged under Trustpilot's rules, and how to reply safely. - [Billing and cancellation reviews](https://www.removeonestar.com/guides/telehealth-billing-cancellation-reviews): Billing and cancellation complaints are the largest group of telehealth 1-star reviews. Why they stay online, the few that can be flagged, and what helps. - [GLP-1 product-change reviews](https://www.removeonestar.com/guides/compounded-glp-1-product-change-reviews): When the FDA ended the GLP-1 shortage periods, programs changed what they sold and 1-star reviews followed. Which stay online, and which can be flagged. - [Results, side-effect and lab reviews](https://www.removeonestar.com/guides/trt-hrt-results-lab-reviews): "It did not work" reviews of TRT, HRT, ED and hair loss brands stay on Trustpilot. Why they stay, how to reply without health claims, and what helps. - [Auto-ship and refund complaints](https://www.removeonestar.com/guides/supplement-auto-ship-refund-complaints): Auto-ship and refund disputes drive most supplement 1-star reviews. Why they stay on Trustpilot, the refund-for-deletion trap, and the fixes that work. - [Promo-code and affiliate reviews](https://www.removeonestar.com/guides/promo-code-affiliate-reviews-supplements): Reviews with promo codes, affiliate links or disease claims break Trustpilot's advertising rule. How to flag them, including the 5-star ones. - [How to ask for reviews](https://www.removeonestar.com/guides/how-to-ask-for-reviews): How to ask for reviews without breaking a platform rule: who to ask, when, what each platform allows, and templates to copy, including one for Google. - [How to respond to negative reviews](https://www.removeonestar.com/guides/how-to-respond-to-negative-reviews): How to respond to negative reviews on any platform: who the reply is for, the four parts of a good one, four templates, and the rule for health brands. - [Incentivized reviews across platforms](https://www.removeonestar.com/guides/incentivized-reviews): Incentivized reviews under Trustpilot, Google and the FTC rule: what counts as an incentive, why sentiment decides the legal risk, and what you may ask. - [Review gating](https://www.removeonestar.com/guides/review-gating): Review gating steers happy customers to a review site and unhappy ones to a private form. Why Trustpilot and Google ban it, and what the FTC really says. - [How to remove Yelp reviews](https://www.removeonestar.com/guides/other-platforms/how-to-remove-yelp-reviews): How to remove Yelp reviews, from Yelp's own help pages: the three grounds for a report, the path, the court order it wants, and why you must not ask. - [How to remove a Facebook review](https://www.removeonestar.com/guides/other-platforms/how-to-remove-a-facebook-review): How to remove Facebook reviews, from Meta's own help pages: why a bare star rating cannot be reported, the report path, and what the off switch costs you. - [How to spot fake reviews](https://www.removeonestar.com/guides/how-to-spot-fake-reviews): How to spot fake reviews of your brand or a rival: the signs the FTC names, how Trustpilot and Google define fakes, and why no one sign is proof. ## Company - [Reputation management](https://www.removeonestar.com/reputation-management): Online reputation management for DTC health brands: what reputation management services and a reputation management company do, and the one part we sell. - [About](https://www.removeonestar.com/about): Remove One Star removes Trustpilot and Google reviews that break the platform's rules, for DTC health brands. Who runs it and the standards we keep. - [Methodology](https://www.removeonestar.com/about/methodology): How we research, source, date and update every page: primary sources only for policy and law, dated competitor facts, labelled examples, aggregate data. - [Editorial policy](https://www.removeonestar.com/editorial-policy): How our pages are written and sourced, how statistics are chosen and dated, how examples are labelled, and how to ask us to correct an error. - [Press and brand](https://www.removeonestar.com/press): For journalists and partners: a short factual description of the company, how to write the name, a citable research report and the wordmark to download. - [AI crawler policy](https://www.removeonestar.com/llms-policy): What AI crawlers and assistants may use from this site, where the machine-readable files are, how to cite a page, and what not to say on our behalf. - [James Tumbucon](https://www.removeonestar.com/authors/james-tumbucon): James Tumbucon writes and reviews every guide on this site. His role, what he checks before a page is published, and every page that carries his byline. - [Other platforms](https://www.removeonestar.com/guides/other-platforms): Glassdoor review removal, Ripoff Report, Yelp and Facebook: what each site's own rules say about taking a review down, and where to go for each one. - [Guides](https://www.removeonestar.com/guides): Sourced guides to Trustpilot and Google review removal: what qualifies, flags and appeals, the Consumer Warning, the FTC rule, telehealth and TrustScore. - [Resources](https://www.removeonestar.com/resources): Everything we publish on Trustpilot and Google review removal: sourced guides, six free tools, a glossary, the FAQ, a report and review statistics. - [Flag evidence checklist](https://www.removeonestar.com/resources/flag-evidence-checklist): A free, ungated checklist for flagging a Trustpilot review: what to capture, which rule to choose, the evidence each reason needs and the first steps. - [Privacy policy](https://www.removeonestar.com/privacy): What information this website collects, why, who processes it and how long it is kept, and how to ask for a copy of your data or have it deleted. - [Extension privacy policy](https://www.removeonestar.com/extension/privacy): The Review Rule Checker browser extension collects no data. It checks reviews on your computer, sends nothing over the network and stores nothing. - [Terms of use](https://www.removeonestar.com/terms): The terms for using this website: what the content is for, what it is not, how other companies' trademarks are used, and the limits of our responsibility. - [Disclosures](https://www.removeonestar.com/disclosures): How we research comparison pages, why we appear on our own best-of list, our affiliate relationships (there are none), and how example reviews are made. ## Frequently asked questions, by topic - [The service, pricing and process: questions and answers](https://www.removeonestar.com/faq/service-pricing-and-process): 41 questions. Questions about our review removal service: what it costs, how the process runs, the free audit, and who we are. - [Comparing review removal services: questions and answers](https://www.removeonestar.com/faq/comparing-services): 68 questions. Questions about other review removal and reputation firms, how they compare, and how to choose one, from our comparison pages. - [Review removal for telehealth, GLP-1, hormone and supplement brands](https://www.removeonestar.com/faq/health-brands): 50 questions. Questions about 1-star reviews and their removal at telehealth, GLP-1, hair loss, ED, TRT, HRT and supplement brands, from our industry pages. - [Common complaints in health brand reviews: questions and answers](https://www.removeonestar.com/faq/health-brand-complaints): 51 questions. Questions about the complaints health brands see most in reviews: billing, pharmacy delays, cold chain, results, discretion and auto-ship. - [Fake reviews, review bombing and removal scams: questions and answers](https://www.removeonestar.com/faq/fake-reviews-and-attacks): 59 questions. Questions about fake reviews, competitor attacks, review bombing, buying reviews and review removal scams, with the rules behind each. - [Replying to reviews and asking for more: questions and answers](https://www.removeonestar.com/faq/replies-and-getting-reviews): 77 questions. Questions about replying to 1-star reviews safely, templates, invitation rules, review gating and getting more reviews. - [Google review removal: questions and answers](https://www.removeonestar.com/faq/google-review-removal): 77 questions. Questions about removing, reporting and appealing Google reviews, from our Google pages. Google decides every report. - [Google review policies: questions and answers](https://www.removeonestar.com/faq/google-review-policies): 30 questions. Questions about each of Google's review content policies: what each one covers, what it does not, and the evidence a report needs. - [Your Google Business Profile and its reviews: questions and answers](https://www.removeonestar.com/faq/google-business-profile): 55 questions. Questions about Google Business Profile support, verification, review links, widgets, seller ratings and review tools. - [Trustpilot's review rules: questions and answers](https://www.removeonestar.com/faq/trustpilot-rules): 23 questions. Questions about each Trustpilot rule and flagging reason: what it removes, what it keeps, and the evidence a flag needs. - [Trustpilot review removal and flagging: questions and answers](https://www.removeonestar.com/faq/trustpilot-review-removal): 72 questions. Questions about flagging and removing Trustpilot reviews: the process, how long it takes, misuse rules, and why reviews disappear. - [Trustpilot for business, TrustScore and plans: questions and answers](https://www.removeonestar.com/faq/trustpilot-for-business): 74 questions. Questions about Trustpilot's business plans, pricing, widgets, API, Shopify app, TrustScore and alternatives. - [Review law, the FTC rule and other platforms: questions and answers](https://www.removeonestar.com/faq/law-and-other-platforms): 44 questions. Questions about the FTC review rule, the Consumer Review Fairness Act, lawsuits over reviews, and Yelp, Facebook and other platforms. - [Our free tools, data and developer docs: questions and answers](https://www.removeonestar.com/faq/tools-and-data): 76 questions. Questions about our free review tools, the rule check, the Chrome extension, the API, the research data and the glossary.