Remove One Star: the template pack

- Reply templates for 1-star reviews (health brand safe): reply-templates.txt and reply-templates.docx
- Review request templates: email and SMS: review-request-templates.txt and review-request-templates.docx
- Trustpilot flag evidence checklist: flag-evidence-checklist.txt and flag-evidence-checklist.docx
- 1-star review incident checklist: the first 24 hours: one-star-incident-checklist.txt and one-star-incident-checklist.docx
- Monthly reputation check: monthly-reputation-check.txt and monthly-reputation-check.docx
- Staff guidance: replying to reviews as a health brand: staff-guidance-replying-to-reviews.txt and staff-guidance-replying-to-reviews.docx

Free to use and adapt. The newest versions are at https://www.removeonestar.com/resources/templates
